Question 1

How much does DigiLabs cost?

Accepted Answer

DigiLabs has four plans: Starter Commerce ($399 down + 5,499 EGP delivery + $149/mo/month), Business Automation (5,000 + 8,750 + 3,500/month), Pro Sales Machine (8,000 + 12,000 + 5,750/month), and Enterprise (custom pricing). Down payment holds your slot, delivery fee is due on go-live, and the monthly subscription is billed in advance.

Question 2

How long does setup take?

Accepted Answer

Setup takes 7 days from kickoff. Day 0 is discovery, Day 1 is kickoff, Days 2–4 are website build, Days 5–6 are WhatsApp automation, and Day 7 is launch. If your system isn't live within 7 days of kickoff (subject to you providing materials), we extend your first month free.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. Cancel with 30 days' notice. No penalty after the first 3 months. Down payment and delivery fee are non-refundable. Email hello@digilabs.site to cancel; it takes effect at the end of the billing cycle following your notice period.

Question 4

What payment methods do you accept?

Accepted Answer

We accept InstaPay, Vodafone Cash, bank transfer (in EGP to an Egyptian bank account), and credit/debit cards (Visa and Mastercard). Invoices are issued in EGP and monthly subscriptions auto-renew until cancelled.

Question 5

Do you offer support?

Accepted Answer

Yes. We target 99.9% uptime and respond to support requests within 24 hours on business days (Sunday–Thursday, 9:00–18:00 Cairo time). Pro and Enterprise plans include priority response (4 business hours) and emergency out-of-hours support for critical issues.

Question 6

Does the AI assistant really handle customer conversations?

Accepted Answer

Yes. Our AI sales assistant is trained on your products and handles around 80% of customer conversations fully autonomously — order-taking, follow-ups, FAQs, and abandoned cart recovery. The remaining 20% (custom orders, complaints, complex requests) are routed to a human. The assistant speaks Arabic and English.

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