Terms of Service

DigiLabs offers four plans. The scope of services delivered depends on the plan you select:

• Starter Commerce: a sales-focused website (5 pages), basic product catalog, WhatsApp order buttons, and a basic orders dashboard.
• Business Automation: a full e-commerce website (10 pages), WhatsApp Business API integration, an AI sales assistant trained on your products, CRM with customers and leads, and a revenue dashboard.
• Pro Sales Machine: everything in Business Automation, plus a premium website with funnels, advanced AI follow-up sequences, broadcast campaigns, conversation analytics, AI training tools, and priority support.
• Enterprise Systems: custom-built systems for high-volume operators — bespoke integrations, multi-branch deployments, dedicated infrastructure, and a dedicated account manager. Scope is defined in a separate Statement of Work.

Fees for all plans (except Enterprise) are structured in three parts:

• Down payment: due at signup to hold your slot and kick off the build. The down payment is non-refundable once work begins.
• Delivery fee: due on go-live (when your website and automations are deployed and handed over). The delivery fee covers the production build, QA, and launch.
• Monthly subscription: billed in advance on the same calendar day each month, starting from go-live. Covers hosting, WhatsApp API usage, AI assistant runtime, dashboard access, and support.

Enterprise pricing is quoted per Statement of Work and may include a custom down payment, milestone payments, and a monthly retainer.

Cancel with 30 days' notice. No penalty after the first 3 months. Down payment and delivery fee are non-refundable.

To cancel, email hello@digi-labs.site from the email on your account. Cancellation takes effect at the end of the billing cycle following your 30-day notice period. You remain responsible for any fees accrued before cancellation takes effect.

We target 99.9% uptime for the website, dashboard, and WhatsApp automation services, excluding scheduled maintenance (communicated at least 48 hours in advance) and outages caused by upstream providers (e.g. WhatsApp API, cloud hosting) outside our control.

Support is available on business days (Sunday–Thursday, 9:00–18:00 Cairo time). We aim to respond to support requests within 24 hours on business days. Pro and Enterprise plans include priority response (4 business hours) and emergency out-of-hours support for critical issues.

If your system isn't live within 7 days of kickoff (subject to client providing materials), we extend your first month free.

“Kickoff” means the date you have paid the down payment, completed the onboarding form, and provided the materials we need (logo, product list, brand colors, and any existing accounts). “Live” means your website is deployed, WhatsApp number is connected, and you can take a real order end-to-end. The guarantee does not apply if the delay is caused by you (e.g. materials not delivered) or by external dependencies beyond our control (e.g. WhatsApp Business API verification delays).

Client owns all website content, customer data, and automations. DigiLabs retains ownership of proprietary platform code.

Specifically: you own the products, images, copy, customer data, conversation history, and any custom automations built specifically for your business. We own the DigiLabs platform itself — including the dashboard, the AI assistant runtime, our reusable components, and the underlying infrastructure. We grant you a perpetual, non-exclusive license to use the parts of the platform needed to operate your website and automations for as long as your subscription is active.

You agree not to:

• Use the Services to send unsolicited spam or marketing without consent.
• Process illegal, fraudulent, or infringing content through our systems.
• Attempt to reverse-engineer, resell, or sub-license the DigiLabs platform.
• Use the WhatsApp Business API in violation of Meta's WhatsApp Business Policy or applicable law.

Violations may result in immediate suspension of your account. We will provide notice and an opportunity to cure where reasonably possible.

To the maximum extent permitted by law, DigiLabs's total liability for any claim arising out of these Terms is limited to the fees you paid in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of profits, loss of data, or business interruption, except where Egyptian law requires otherwise.

These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Cairo, Egypt.

We accept the following payment methods:

• InstaPay
• Vodafone Cash
• Bank transfer (in EGP to an Egyptian bank account)
• Credit / debit card (Visa, Mastercard)

Invoices are issued in EGP. Monthly subscriptions auto-renew on the same calendar day each month until cancelled. Failed payments trigger a 5-day grace period before services are suspended.

We may update these Terms from time to time. Material changes will be communicated by email and posted on this page with an updated revision date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

If you have any questions about these Terms, contact us:

• Email: hello@digi-labs.site
• Phone: +974 5087 6110
• Address: Doha, Qatar

See also our Privacy Policy.